Frequently Asked Questions


The clinic is open Monday – Friday (8am – 6pm) and Saturday (by appointment).

Do you do ACC work?

Yes. We are able to provide you with the correct form to lodge a claim with ACC, should this be appropriate.

How much does it cost?

Physiotherapy ACC treatments are partly funded and have a surcharge. Hand therapy treatment under ACC is free because this is fully funded by ACC. Please see our fees for costs of services.

Do I need a referral to visit a physio/hand therapist?

No, you do not require a referral. If we need more information from your medical team,we are happy to contact them with your permission.

When do I need to start coming to physio/hand therapy?

If you have been referred by a specialist or GP, they will usually advise you as to when you can start your physiotherapy treatment. If you have not been advised, give us a call and we can work it out for you.

How long will it take and how often will I need to come in?

Please allow an hour for the first treatment. During your first treatment you will have a full assessment from which the physiotherapist will be able to provide an indication of how often you will need to come in.

Do I need to bring anything with me?

It is most useful if you can bring in any x-rays or MRI reports along with any written information from the GP, specialist or hospital. If you don’t have any of this information don’t worry, we can get it once you give us your consent to do so.

What should I wear?

We have gowns and shorts available but you may be more comfortable in your own clothing.

Will my health insurance cover my treatment costs?

Physiotherapy is often covered by health insurance, but you would need to check your policy.

Can I pay for treatment privately?

Yes, you can always pay privately, without the involvement of outside agencies or insurers.

Physiotherapy New Zealand New Zealand Hand Therapy Association ACC

Latest News

September 2021

Jan and Christina recently attended the New Zealand Manipulative Physiotherapy conference in Rotorua themed "back to the future". This course covered a range of topics from osteoarthritis to disorders of the neck. It really raised the awareness of seeking early treatment and advice after a concussion to reduce long term symptoms such as neck pain, headaches and dizziness.
They had a blast and loved the excuse to get dressed up!

New Zealand Manipulative Physiotherapy Conference

Contact Us


1042 Beach Road

Phone: (09) 473 0333
Fax: (09) 473 0999


Monday – Thursday: 8am – 6:30pm
Friday: 8am - 5pm